Return Policy
Sound after-sales service is the foundation of trustworthy shopping. We adhere to the service concept of openness, transparency and humanity, and launch universal return rules covering all conventional commodities, to create a stable and reassuring shopping environment for every user.
In daily shopping, if you have any dissatisfaction with the received products, you can actively submit return applications within the service scope. Whether it is experience deviation caused by personal subjective reasons, or product abnormalities caused by objective factors, we will try our best to provide targeted after-sales solutions. There is no redundant category restriction for return services, and most shopping goods can enjoy flexible after-sales protection.
During the return processing, users need to ensure that the returned products are well preserved, without man-made damage, functional failure and excessive use traces. The original packaging, labels and supporting accessories shall be returned completely together with the goods, so as to ensure the smooth progress of after-sales verification and processing.
Our service team always maintains an efficient processing state. After receiving user’s return application, we will try our best to complete the review work quickly. After the goods are returned and verified, we will complete refund, exchange or partial compensation processing according to the actual order situation. The whole service process is standardized and orderly, and we will actively respond to all user consultations.
We reserve reasonable judgment rights for special after-sales scenarios such as customized products and disposable products. We will always maintain a fair and rigorous service attitude, try our best to balance the rights and interests of both parties, and continuously optimize the after-sales experience for users.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.
In daily shopping, if you have any dissatisfaction with the received products, you can actively submit return applications within the service scope. Whether it is experience deviation caused by personal subjective reasons, or product abnormalities caused by objective factors, we will try our best to provide targeted after-sales solutions. There is no redundant category restriction for return services, and most shopping goods can enjoy flexible after-sales protection.
During the return processing, users need to ensure that the returned products are well preserved, without man-made damage, functional failure and excessive use traces. The original packaging, labels and supporting accessories shall be returned completely together with the goods, so as to ensure the smooth progress of after-sales verification and processing.
Our service team always maintains an efficient processing state. After receiving user’s return application, we will try our best to complete the review work quickly. After the goods are returned and verified, we will complete refund, exchange or partial compensation processing according to the actual order situation. The whole service process is standardized and orderly, and we will actively respond to all user consultations.
We reserve reasonable judgment rights for special after-sales scenarios such as customized products and disposable products. We will always maintain a fair and rigorous service attitude, try our best to balance the rights and interests of both parties, and continuously optimize the after-sales experience for users.
Return time: Within 30 days after receiving the items.
We will refund as soon as we see normal logistics.